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Information boxes 

An Information Box is a secure box fixed to either the internal wall of a building, usually located in the entrance lobby with the fire alarm panel (if fitted), or on the external wall of a building near to the main entrance. An enhanced security information box should be selected if it is to be located externally. The box should contain essential information that will help firefighters make safe and effective rescues, if necessary,  and extinguish fires quickly.

The information inside an Information Box makes up what is sometimes referred to as an Emergency Response Pack.

Having an Information Box increases the safety of residents and firefighters alike. In a fire situation, every second counts, and being able to access a wealth of vital information about a building and its occupants is an essential tool.

Fire and Rescue Services will carry a key or a code to access individual Information Boxes (provided by the Responsible Person of the premises).

The Fire Industry Association (FIA) and the National Fire Chiefs Council (NFCC) have jointly prepared a code of practice, which is intended to support new legislation and guidance proposed by the Government in response to the recommendations of phase one of the Grenfell Tower Inquiry.

What sort of information will be kept in an Information Box?

The Emergency Response Pack (kept inside an Information Box) should contain information that is required for the purposes of operational firefighting and rescue. Accordingly, the contents need to be “tailor made” for the building and residents in question, but should always comprise, as a minimum:

If you are considering installing an Information Box at your premises, please contact [email protected]

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